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Data Collection Disclosure
Transparency in how we handle your data
Compliance: This disclosure is prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. SafeCom is committed to lawful, fair, and transparent data processing.
1. Data We Collect
We collect only the data necessary to provide our services:
| Data Type | Purpose | Basis |
|---|
| Phone Number | Account authentication, OTP verification | Consent |
| Full Name | Personalization, service records | Consent |
| Email Address | Receipts, notifications, support | Consent |
| Address | Technician dispatch, service delivery | Consent |
| Location (Precise) | Service booking, route optimization | Consent |
| Payment Details | Processed via Razorpay (not stored by us) | Contract |
| Device Info | App analytics, troubleshooting | Legitimate Interest |
2. How We Use Your Data
- Service Delivery: Connect you with technicians, schedule appointments
- Payments: Process transactions securely through Razorpay
- Communication: Send booking confirmations, receipts, updates
- Support: Respond to your queries and resolve issues
- Improvement: Analyze usage patterns to enhance our services
- Legal: Comply with tax and regulatory requirements
3. Data Sharing
- Technicians: Name, address, service details for job completion
- Razorpay: Payment processing (PCI-DSS compliant)
- Legal: When required by law or court order
We do NOT sell your data to any third party.
4. Data Retention
- Account Data: Retained until account deletion
- Booking History: 2 years for warranty purposes
- Payment Records: 6 years (as per tax laws)
- Location Data: Deleted after service completion
5. Your Rights
Under DPDP Act, you have the right to:
- Know: What data we collect and why
- Access: Get a copy of your personal data
- Correct: Request correction of inaccurate data
- Delete: Request deletion of your data
- Opt-out: Withdraw consent for location tracking anytime
- Grievance: File complaint with our Data Protection Officer
6. Security Measures
- HTTPS/TLS encryption for data in transit
- Firebase security rules for data at rest
- Role-based access controls
- Regular security audits
7. Third-Party Services
- Firebase: Authentication, database, hosting (Google)
- Razorpay: Payment processing
- Google Analytics: App usage analytics
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