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1. Introduction

SafeCom Services ("we," "our," or "us") operates the SafeCom Customer App and related services. We are committed to protecting your privacy and ensuring compliance with India's Digital Personal Data Protection Act, 2023. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By using our mobile application and services, you agree to the practices described in this policy.

2. Data We Collect

Personal Information

• Phone Number: Used for account verification and login via OTP
• Name: Collected during account setup for personalized service
• Email Address: Used for booking confirmations, receipts, and support
• Address: Required for service delivery and technician dispatch

Service Data

• Booking History: Service requests, appointments, and job details
• Payment Information: Processed securely through Razorpay (we do not store card details)
• Service Preferences: Your selected service types and maintenance plans

Device & Usage Data

• Device Information: Device type, OS version, app version
• Location Data: Precise location for service booking and technician routing (with consent)
• Analytics: App performance metrics to improve user experience

3. How We Use Your Data

• To provide and deliver home services you request
• To process payments through Razorpay
• To send booking confirmations, receipts, and service updates
• To match you with available technicians in your area
• To provide customer support and respond to inquiries
• To comply with legal obligations under Indian law

4. Data Sharing & Disclosure

We do NOT sell, trade, or rent your personal data to third parties. Your data is shared only with:

• Service Technicians: Required information (name, address, service details) is shared with assigned technicians
• Razorpay: Payment processing — they are PCI-DSS compliant
• Legal Authorities: When required by law or to protect our rights

5. Data Protection

• Encryption of data in transit (HTTPS/TLS)
• Secure storage in Firebase/Firestore with access controls
• Regular security audits and updates
• Limited employee access to personal data

6. Your Rights (DPDP Act Compliance)

Under India's DPDP Act, 2023, you have the right to:

• Access: Request a copy of your personal data
• Correct: Request correction of inaccurate data
• Delete: Request deletion of your account and personal data
• Withdraw Consent: Revoke location data collection consent anytime via app settings
• Grievance: File a complaint with our Data Protection Officer

7. Data Retention

• Account data: Until you request deletion
• Booking history: 2 years for warranty and reference purposes
• Payment records: As required by tax laws (6 years)

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you via app notification or email of any material changes.